Terms and Conditions of Business
Description of Goods
(i) All goods offered for sale on this website are of satisfactory quality and meet any description of them.
(ii) Whilst every effort as been made to accurately reproduce the colours and dimensions of the prints, variation in both user settings and monitors may cause fluctuation under some circumstances for which Mountain Images cannot be held responsible.
(iii) We reserve the right to alter without notice or prior warning, products, prices and conditions of sale.
Stocking and Availability
(i) All items offered for sale on this website are manufactured upon demand. Discontinued products are removed from the site immediately and not offered for sale.
(i) Orders must be placed either through this website or by telephone.
(ii) We reserve the right to accept or decline an order.
(iii) Customers placing an order by telephone do so on the understanding that by so doing they are in acceptance of these terms and conditions of business.
(i) Wherever shipping is charged, we endeavour to keep shipping costs to a minimum, and the charges we make are directly related to the value and weight of your order and its destination.
(ii) The amount you are to be charged for shipping, if applicable, will be clearly shown at the checkout stage BEFORE you are requested for payment.
Invoice and Delivery
(i) With few exceptions work on your order starts immediately upon receipt, and a commercial invoice will be provided at that time. We will send you an e-mail to advise you that we are about to despatch your order, and again when it has been despatched.
(ii) We cannot give any precise guarantees on delivery once the item is in the hands of the courier, but if you have not received your order within 3 working days of the shipping e-mail please contact us immediately.
(iii) All shipments are of a nature that require someone to be present at the delivery address. Please therefore ensure that someone is available to accept the shipment at the addresss offered for delivery. In most circumstances, our carrier will leave a card and make a further call to deliver items if they cannot do so at first attempt. We do offer the option of delivery to an alternative delivery address at checkout; if this is more suitable or convenient to you – then please use it.
(iv) An additional delivery charge will be levied if the items are returned to us for repeat shipment or if a change of delivery address is requested once the items have been shipped.
(v) If you have any urgent or special delivery requirements, then please contact us by telephone – before you place an order.
Mountain Images is not VAT registered, so tax will not be applied in the UK to my charges. However duty and local taxes may be applicable on all shipments to overseas destinations.
Cancellation and Returns Policy
(i) Our cancellation and returns policy conforms to the requirements set out in the Customer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Contracts Regulations (2014), but is also subject to the exclusions explained in (ii) below.
(ii) Our Prints are not ‘stock items’; they are manufactured specifically to meet a customer’s order. In accordance with the Customer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Contracts Regulations (2014) they qualify for exclusion from the normal rules under the ‘Tailor Made and Personalised Goods’ clause.
(iii) Customers are perfectly entitled to cancel an order that they place before it has been shipped, however that is not the case once an order has been manufactured and shipped.
(iv) For the reasons explained in para (ii) above, refunds requested for cancelled orders or returned goods for reasons other than defects in manufacture or damage in transit should not therefore be considered as a right. However, in certain circumstances we will consider offering, without prejudice, a goodwill refund of up to 50% (fifty per cent) of the cost of the goods plus the outward shipping, but any such a refund will be made entirely at our discretion.
(v) Any refund, made for whatever reason, will be issued only upon the complete and safe return of the product. However, except in the case where the goods are received faulty or damaged, and the customer wishes to return them for a full refund, the arrangements for, and cost of the return shipping, are the responsibility of the customer.
(vi) Because our prints are sold subject to the ‘Tailor Made and Personalised Goods’ clause within the Distance Selling Regulations we strongly advise customers to ensure that they are familiar with product and product specifications before they place an order.
(i) All of our products come with a 30 day no-quibble money-back guarantee.
(ii) Our prints are manufactured individually for each customer and they are inspected before shipment to ensure that they are in perfect condition. If you are not satisfied with the merchantable quality of our products, or if they arrive in a damaged condition, then we will replace them or provide a full credit including postal charges upon safe receipt of the returned goods.
(iii) Any damages must be advised to us within 7 days of receipt of your order.
(iv) Our guarantee is additional to, and in no way affects, your statutory rights as a consumer.
If, for any reason you have a complaint about our products, services or method of carrying out my business then please do not hesitate to write to us at :
Ian Evans, Mountain Images, Tigh nam Beithe, Glendale Park, Invermoriston, Highland, IV63 7AB, Scotland.
We endeavour to reply to any complaint within 48 hours.
Contracts formed between Mountain Images and its customers shall be governed in all respects by English law and all customers hereby submit to the non-exclusive jurisdiction of the English courts.