Frequently Asked Questions
Q. I want to buy a framed print – do you sell them framed ?
A. No. We very sorry, but we no longer sell framed prints. Shipping bulky framed prints from our Highland location was very expensive, so you will most likely find that using a local High Street framer will be more cost effective.
Q. How soon after I order a print will it be delivered ?
A. Under normal circumstances, provided there are no issues or complications, we would expect to have the item shipped out to you within 1-2 working days of receipt of the order. This assumes that Christmas, New Year or other bank holidays do not intervene. If there is a problem, we will notify you immediately upon receipt of your order. Prints are normally shipped by Royal Mail First Class Post, so you should expect to receive your print a day or two after we have notified you of its shipment but, of course, as mentioned in the previous question, we are shipping from a Highland location so postal services can take a little longer and cannot be guaranteed. If you have an urgent order and require a framed print on a shorter timescale than that described above then please contact us and discuss your requirements with us before placing the order.
Q. Are prints available from any image shown on the site ?
A. No, we only produce prints from images which have been obtained from larger format or digital cameras. Whilst many of our images have a historical relevance and are suitable for reproduction to smaller magnifications in other forms such as publication in a book, on-line article or magazine, sadly they are neither of the size nor the resolution to produce high quality prints.
Q. Can I purchase an image in digital format to print myself ?
A. No, sorry, simply for reasons of security and protection of copyright.
Q. Are there any more images than those shown on the site?
A. Yes, there are thousands more, but most of the geographical areas and subjects that are covered are included on the site. Areas of specialisation are : The Himalayas and the United Kingdom. We do have some Alpine material, but none of the Americas, Africa or New Zealand. It is our intention to expand the library over time, so it might be useful to bookmark this site and return at a later date.
Q. Can I use an image for commercial purposes and what will it cost ?
A. You may use an image for commercial purposes, but you will need to speak to us before you do. Our charges are very reasonable but they depend upon the use and the length of time for which the image is required.
Q. Can I use a library image in a website ?
A. You may use an image on a website, but please ask permission before you do. We do not normally charge for such use, but ask that the image be properly copyrighted and accredited. We also ask for a link back to this website.
Q. Can I copy a library image for personal use at home or for a project at work ?
A. You may save or print images for private use and enjoyment at home. However, they must NOT under any circumstances be reproduced, published, altered or used for commercial purposes without our written permission. No matter how well intentioned, breach of copyright is theft, and we will initiate proceedings against any offender.
Q. Will you sponsor my fundraising activities in the mountains ?
A. In a word, NO. We receive numerous requests each year from individuals and groups who wish to support a deserving cause by raising funds through the commercial sponsorship of some mountain related challenge or event. We admire these people for giving of their time and energy to good causes, but we are fundamentally opposed to any event, however small or well organised, which uses the mountain environment as some kind of resource or objective.
We regard the mountain environment as one which is under severe threat from a number of directions, and it is our policy – through our images – to encourage people to understand, care for and protect that environment. Having lived and worked in the mountains for more than 40 years, we are very aware of the damage that ‘sponsored’ events can cause to the mountain environment, the risks that they place on the participants and the disruption that they do cause to local people and businesses.
We are not alone in these views, which are now widely held by the climbing and walking public and generally supported by their official representative bodies.